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French Version

78 percent of Jordanian SMEs utilise computers, two-thirds use the Internet: Local SMEs are ‘wired’

Between December 2002 and February 2003, the Arab Advisors Group conducted a comprehensive study and survey of approximately 5 percent of Jordan’s small and medium enterprises (SMEs) to examine the levels of technology and Internet adoption.
On the supply side, the analysis encompassed the vendors and operators for technology, Internet and software products in the market.

On the demand side, the study included conducting extensive interviews with 247 small and medium enterprises across the major economic sectors in the country in Jordan’s four main cities of Amman, Zarqa, Irbid and Aqaba.

SMEs were defined as companies employing 5 to 100 people. The economic sectors covered were tourism (restaurants and hotels), trade, finance, insurance, real estate, construction, manufacturing, transportation, and agriculture.

"The survey results shows that there is a big disparity between businesses in Amman and those outside Amman in terms of their technology adoption", Mr. Sami Sunna’, Arab Advisors Group senior analyst said.

"For example, while 95 percent of companies in Amman had PCs, the ratio was around 70 percent in Zarqa and less than 25 percent in Irbid.

The disparities are also present across the board in Internet, web pages, leased line and ADSL adoption by businesses in Amman and outside Amman", he added.

The study shows that 22.3 percent of Jordanian SMEs did not have Personal Computers (PCs). Of the companies that have PCs, 51.6 percent have a LAN set up in the office.

In regards to Internet use, more than 66 percent of the companies use the Internet, while this percentage reaches more than 85 percent of the companies that have PCs. 58.2 percent of the companies that use Internet started using it more than 3 years ago. 92 percent of companies in Amman use the Internet, which is far higher than the percentages in Irbid, Zarqa and Aqaba.

More than 74.5 percent of the companies that use the Internet have Internet dialup accounts, with only 15.2 percent having Internet leased lines, and 15.2 percent having Internet ADSL. A little more than a quarter of Jordanian SMEs have a web page.

The National Fund for Enterprise Support (NAFES) provided the bulk of the funding for the study, which was coordinated by the Information Technology Association of Jordan (int@j).

Seven companies and organizations participated in the study and partially financed it. These are Batelco-Jordan, Bidaya Ventures, Global One-Jordan, Jordan Telecom, LINKdotNET, the Ministry of Information and Communications Technology and Specialized Technical Services (STS).

"The study demonstrates a very healthy cooperation between different stakeholders in the ICT sector in Jordan to gain a wider understanding of the dynamics of the market. The Arab Advisors Group is very proud to be part of this endeavour", said Mr. Jawad Abbassi, Group President of Arab Advisors.

The full results of the study can be collected from int@j for a nominal fee.

Amman,03 03 2003
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